Jerrell
Computer Operator


For the most part, there is a typical day for my job. Basically, I come in to 
work, log on to my computer systems -- there's about four or five of them I have 
to be in daily -- and basically just monitor them, make sure that everything's 
being processed correctly.

If there's an analyst that needs something taken care of, push start -- there's 
a troubleshooting error somewhere in between -- I'll take care of that for them. 
And just keep everything really running smoothly.

It's like we're the big piece of cake kind of in the middle of everything. A high 
school diploma is basically one of the biggest qualifications for working 
anywhere in the government, especially in Internal Revenue Service.

A lot of their jobs, especially support positions, which the computer operator is, 
you just have to really have entry-level information to get into the job, and 
once you get here, you get on-the-job training.

Basically, they allow us to go to school at their cost, in most cases. We have 
a gym here on our campus. We have a credit union, a child day care center. We 
have so many different things, you really, just so when you're at work, you can 
get everything done on your free time.

You know, if you need to --  you know, want to work out, just to relieve some 
stress from a heavy project, or go make a banking transaction, you can do all 
that here, and I think that's one of the biggest things I do enjoy about 
working here.

I get the most reward out of my job from really helping other customers, which 
would be other people in the building and other, even other buildings, just 
really being able to pick up the phone, hear that question or that problem, and 
being able to solve it, like I said.