As an IRS Contact Representative, you will research multiple computer-based programs and resources to provide tax-related assistance to Americans over the phone. This role offers a unique, non-repetitive workday that showcases your communication skills while offering rewarding public service opportunities. Are you ready to make a difference?

As a Contact Representative, you will be trained to use your communication and technical skills to answer taxpayer-directed inquiries on tax law or account-related issues and you'll make crucial determinations that will affect a taxpayer's various federal tax matters. You’ll interact with individuals, their representatives, certified public accountants, and tax attorneys. Your duties may vary based on the area you are assigned.

These entry-level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful as a professional IRS Contact Representative. The IRS also offers continued professional education to keep your knowledge of the tax law sharp and your skills up to date.

How To Qualify 

There is more than one way to qualify for the contact representative position. This position relies heavily on your ability to research taxpayer accounts, analyze information to provide guidance to taxpayers, and exceptional customer service skills. No degree is required; however, a degree alone may qualify you.

Event Schedule

In-Person Events:  As positions become available and in-person events are scheduled, they will appear here and on the Events page. Please check back often!

Virtual Events: The IRS has been given the authority to hire entry-level customer service representatives. We are hosting several virtual information sessions to give you a chance to learn about the positions. We'll be discussing the job duties, how to qualify and how to apply. We'll have an open Q&A session following our presentation. Don't miss this opportunity to start your career with purpose! To register to attend, click on the link below for the date you would like to attend: 

Tuesday, April 21st @ 3 - 5pm ET (2pm CT, 1pm MT, 12pm PT) 

Tuesday, May 5th @ 3 - 5pm ET (2pm CT, 1pm MT, 12pm PT)

Thursday, May 7th @ 12 - 2pm ET (11am CT, 10am MT, 9am PT)

More events coming soon!

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