Are you committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution? Then now is the perfect time to start a career at the IRS!
Being an IRS Contact Representative offers a unique blend of challenges and opportunities – every day will be different and never boring. You will provide over-the-phone technical assistance to individuals and businesses throughout the country. The interaction with different taxpayers provides a dynamic work environment that will challenge your excellent communication and problem-solving skills. Are you up for it?
Contact Representative Duties
As a Contact Representative, you will be trained to use your communication and technical skills to answer taxpayer-directed inquiries on tax law or account-related issues and you'll make crucial determinations that will affect a taxpayer's various federal tax matters. You’ll interact with individuals, their representatives, certified public accountants, and tax attorneys. Your duties may vary based on the area you are assigned.
Comprehensive Training
These entry-level positions do not require you to have prior tax experience. Our top-notch training programs will teach you everything you need to know to prepare you to be successful as a professional IRS Contact Representative. The IRS also offers continued professional education to keep your knowledge of the tax law sharp and your skills up to date.
How To Qualify
There is more than one way to qualify for the contact representative position. This position relies heavily on your ability to research taxpayer accounts, analyze information to provide guidance to taxpayers, and exceptional customer service skills. No degree is required; however, a degree alone may qualify you.
1 year of
customer service
related experience
customer service
related experience
OR
4 years of
post-high school
education
(any area of study)
post-high school
education
(any area of study)
OR
Combination of
qualifying
education and
experience
qualifying
education and
experience
Event Schedule
As positions become available and events are scheduled, they will appear here and on the Events page. Please check back often!
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Additionally, you can make your resume searchable on USAJOBS to notify our hiring managers of your interest in an IRS career. For more information, visit: USAJOBS | Help Center | Searchable Resumes.
To see scheduled in-person and virtual events for all positions, visit the Events page.
